If you have a small or medium business, chat tools can help you manage conversion opportunities with proactive messages. They also provide management features like chat monitoring, visitor monitoring, and automated chat routing.
Kayako offers a multilingual chat platform for customer communication that alleviates support team work. Their platform includes a chatbot, live customer profiles, and user behavior tracking in real time.
Sendinblue Conversations
As part of its customer relationship management suite, Sendinblue Conversations offers a chat feature that can be integrated into website code to allow users to respond to questions from potential customers in real time. The software can also synchronize contacts and leads from the chat widget into its user’s CRM system. Its simple set-up and customization features make it easy to add a chat box to your site.
The Sendinblue chat integration for Salesforce is an excellent option for small businesses looking to grow their sales and improve their customer service. The integration works with most popular e-commerce platforms and is free to use. It can be customized to include a company name, logo, and colors that match your brand.
The Sendinblue chat integration for Microsoft Teams is a powerful tool that can automate your workflows. It allows you to connect two apps, and choose the triggers and actions that most suit your needs. This is an easy way to save time and streamline your processes.
ActiveCampaign
ActiveCampaign fuels business growth by automating 1:1 communications throughout the customer lifecycle. Its robust marketing tools are available via email, web, chat, social and text. Its granular segmentation capabilities allow marketers to send relevant, highly-targeted messages that drive engagement and ROI.
With the ActiveCampaign chat tool integration, you can automatically add new leads to your database when a conversation comes to an end. This allows you to nurture them into paying customers. You can also use this integration to automate your chat follow-ups and tagging.
ActiveCampaign’s category-defining Customer Experience Automation Platform helps businesses meaningfully engage customers. It provides access to pre-built automations that integrate transactional email, marketing automation, ecommerce and CRM for powerful personalization across social, email, messaging, chat and text. Its 850+ integrations make it easy to connect with other applications. Match Bardford, Director of Global Enablement at ActiveCampaign, used chat automation to reduce high transfer rates between support and sales. His team started with a few intents, and have since expanded their automation to cover all their conversations.
ClickDesk
Engage visitors on your website with ClickDesk, a comprehensive customer service tool combining chat, voice, email and social. With real-time reports and trends, you can see how visitors interact with your business and gain valuable insights to boost conversions.
Identify patterns in chat engagements, such as time of day, to make sure your team is available at peak times for your customers. With Hourly Chats, you can also spot your most frequent inquiries, allowing you to fine-tune agent schedules accordingly.
Streamline support processes by linking chat conversations to existing contact records with the help of ClickDesk’s integration with a number of CRM and CMS systems. ClickDesk supports CRMs including Infusionsoft, GetResponse, Capsule CRM, iContact and Constant Contact. You can also connect to Zapier to automate tasks and spend more time on what matters most. The tool also includes a Smart Assistant to help agents understand context and answer questions quickly. In addition, users can reference previous conversations with a contact as part of their 360-degree view of the customer.
Acquire
Acquire is a chat website software tool that allows businesses to interact with customers in real time. It provides multiple ways for customers to connect with business representatives, and also includes feedback tools that can be customized per the customer’s needs. It is available for use on websites, Facebook pages, and in messenger apps.
The system uses chatbots to handle support requests from customers, which allows companies to respond faster and more effectively. Its centralized dashboard offers full visibility of the entire conversation and all of its details. In addition, it has several pricing options, including a free plan.
The system is easy to integrate with a website, and doesn’t require any lines of code. It also has a plugin that makes it easy to install on a WordPress or Shopify site. Its chatbots are powered by artificial intelligence and can offer a variety of answers to common customer questions. It is a powerful option for any business that wants to provide high-quality service and engage with customers.
